HP Envy X360 touchpad is loose

[Mohit2021]

I purchased an HP envy 360 laptop on 4th Aug from Croma store and had noticed loose touchpad issue on day 1 itself but thought it’s a build type but when I compared this with other laptops of the same type and model, my touchpad was indeed loose.

This issue is from day 1 and the touchpad has been like this. Each time I touch it, due to the amount of slack it has in the lower part, it makes an annoying clicking noise. It's such unfortunate that for such an expensive laptop you have to go through these issues from the moment you open the box

Raised it with HP with they are not listening. I raise the complaint with hope that you will recognise that it’s a Build issue and share the video as well but HP support do not care

Any idea how to escalate / resolve?

[praveenbv]

Hi @Mohit2021, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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