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HP Recommended
HP ENVY Notebook 15-as031nd (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello!

My HP Envy model 15-as031nd is not charging its battery. It defects the charging cable and it looks like it’s charging but the battery percentage is not increasing.

 

Also the charging led is flashing orange. Every 2 seconds it’s quickly flashing off and on again, and repeats this. 


So far I’ve tried:


-Tried the power reset (laptop off, battery out, hold power button 30s and then on again) 

-Install new battery. The old one was buldged and held no charge at all. The HP Hardware Diagnostics UEFI said it was a bad cell. Now with the new battery the UEFI is passing the battery test. 
-Changed the charger. I’ve tried a 45W, 65W and 90W charger, all original HP.
-Update the laptop and update the BIOS as well. Then tried a BIOS rollback. Nothing.

-Deleted and reinstalled the battery driver in device manager. 
-Printed a battery report. The report said nothing unusual, exceptie capacity is slowly decreasing. (Not the total just the current)

-Reinstalled Windows

-Tried to test the battery pins with a multimeter, but I don’t know how much the voltage is supposed to be. 


If anyone could help that would be awesome as I’m a poor student so can’t go to the repair shop.  I hope it’s not a motherboard issue and of so, how can I confirm/test this with a multimeter?

Thanks!

1 REPLY 1
HP Recommended

Did you run the adapter test in uefi diagnostic? And also have you done a manual battery calibration? 

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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