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‎05-27-2022 12:30 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0000 (172M9AV)
Operating System: Microsoft Windows 10 (64-bit)

I bought my HP Envy a little under a year ago, and it is still under warranty. Just recently the right hinge seized up and caused the bottom right corner to open up and the screen glass to crack. The touchpad doesn't work now.

Has anyone else had this issue and if so, how was it fixed? 

Category:
1 person had the same question
1 REPLY 1

‎05-28-2022 06:12 AM

HP Recommended

Hi @Rachel13a

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Convertible Laptop PC 13m-Bd0000. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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