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‎08-07-2022 02:15 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch1000 IDS Base Model
Operating System: Microsoft Windows 11

I have an Envy laptop with integrated webcam. All of a sudden, the webcam isn't working and cannot be found in device manager. Tried calling HP support but get hung up after waiting a couple of hours. Any help is appreciated, especially from HP. I have tried googling and did all the tricks and still nothing.  Thanks in advance for any help

Category:
6 REPLIES 6

‎08-07-2022 02:53 PM

HP Recommended

Hello @mkahler 

 

@mkahler wrote:

...Tried calling HP support but get hung up after waiting a couple of hours.

Really ?

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Try ...

 

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.02 Rev.A9.6 MBMar 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update. 

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18800.8277 Rev.C0.5 MBJul 14, 2021Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.E7.4 MBFeb 25, 2022Download

Intel Gaussian and Neural Accelerator Driver

3.0.0.1400 Rev.A0.6 MBJan 24, 2022Download

Intel Human Interface Device Event Filter Driver

2.2.1.386 Rev.E0.6 MBJan 25, 2022Download

Intel Management Engine Interface Driver

2145.1.42.0 Rev.E18.0 MBFeb 24, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.E0.8 MBFeb 25, 2022Download

Intel Thunderbolt Controller Driver

1.41.1229.0 Rev.E18.7 MBFeb 24, 2022Download

 

(5) Reboot

(6) Test webcam, if it still fails

Take time and dive into this guide:

HP PCs - Troubleshoot the webcam (Windows 11)

 

(7) Please report your results

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‎08-08-2022 07:09 AM

HP Recommended

Thanks @UB6424, however, I tried all these steps and still the same results. no camera and error code: 0xA00F4244<NoCamerasAreAttached> error. 

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‎08-08-2022 08:59 AM

HP Recommended

Hello @mkahler 

 

Take time and dive into this guide:

HP PCs - Troubleshoot the webcam (Windows 11)

 

Please report your results

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‎08-08-2022 02:44 PM

HP Recommended

@UB6424 I have tried those also and same results. Seems like there is a physical issue with the webcam. I can click the cam oh/off button next to the f12 key and I see it turn on/off and the whitish thing goes over the camera lens on the screen. ANything else?

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‎08-09-2022 06:15 AM

HP Recommended

With all due respect. I have. 1. The camera doesn't show up in Device Management at all. 2. No web cam software sees the camera including the built in camera app in Windows 11 3. The HP website doesn't have any webcam driver software to download and I have downloaded any and all updates from hp for this device. 4. I plug in an USB webcam and it sees that device but not the builtin webcam that came with the laptop. 

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‎08-09-2022 06:23 AM

HP Recommended

Hello @mkahler 

 

Well, it could be a technical defect of camera or wires from camera to mainboard are broken. The camera itself does not need separate drivers, it is always plug-on-play and recognized by <windows>.

 

In your case: Service is required !

- webcam and wire check / replace

 

HP warranty vaild -> Contact HP Support

 

HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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