HP Envy cannot find it's own integrated Webcam

[JRF7]

My HP Envy cannot find its own integrated Webcam, which has worked in the past (most recent use seems to be last May according to history.)   It gives an error message <NoCameraAttached> in the camera app. 

I have already tried:  

Yes, it has a webcam

No, privacy switch is not engaged

Yes, the browswer and site have permission to access

No, the camera does not appear in device manager even when viewing hidden devices

Yes, I have restarted 

Yes, Windows is up to date.  

I really need a functioning webcam.  Any help much appreciated.  

[Kuroi_Kenshi]

Hi @JRF7,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy is showing <NoCameraAttached> and the integrated webcam is missing from Device Manager even though it worked before. Let’s go through a few steps to check what could be causing this.

Check BIOS settings

Restart the laptop and press Esc or F10 to enter BIOS Setup.

Look under “Advanced” or “System Configuration” to confirm the camera is enabled.

Run hardware diagnostics

Press Esc at startup, then select F2 – System Diagnostics.

Run a component test for the camera to see if hardware is detected.

Reset the camera driver stack

In Device Manager, click View → Show hidden devices.

If “Imaging Devices” or “Cameras” is missing, go to Action → Scan for hardware changes.

This forces Windows to recheck for the webcam.

Install HP drivers manually

Go to HP’s support site for your Envy model and download the latest Intel chipset drivers and HP Webcam driver (if available).

Install them and restart the system.

Check Windows services

Press Windows + R, type services.msc, and ensure Windows Camera Frame Server is set to “Running.”

If stopped, right-click and select “Start.”

Perform a hard reset

Shut down the laptop, disconnect power, and hold the power button for 15 seconds.

Reconnect and restart to clear hardware states.

Test with external camera

Plug in a USB webcam to confirm the Camera app works.

This helps isolate whether the issue is hardware failure of the integrated webcam.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[JRF7]

Hi, 

I appreciate these suggestions and have given them a try when possible - 

Under BIOS settings, I do not see a camera to enable. 

Likewise in System Diagnostics, no camera test to run. 

In device manager, with hidden devices in view, the only action in the dropdown menu is "help" (no option to scan for hardware changes)

Hard reset - no change. 

It seems likely there is a hardware failure of the webcam itself. I don't have a USB camera to try yet, but next step will be to acquire one, as I'd like to extend the useful life of the computer. 

Thanks for the time and feedback!  

[Kuroi_Kenshi]

Hi @JRF7,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,