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‎12-15-2019 01:40 PM

HP Recommended
Product: Envy X360 convertible

After seeing this issue is common with this model I’d also like to ad that last night when I opened my laptop I noticed the hinge was loose so I closed it to look then opened and as I did the hinge broke BUT the screen then progressed to split right before my eyes!  I couldn’t close it to stop this from happening so I just watched in horror. It is out of the one year warranty but within two. I honestly didn’t believe a pricey but nice laptop like this would fail within a couple of years. 

im so devoed. Is there any customer support here in Australia that would would take a look at this for me?  Has anyone else in Aus had an success with this issue?

1 REPLY 1

‎12-17-2019 05:53 AM

HP Recommended

Hi @Jenz32

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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