HP Envy hinge broken

[Hajime69]

As noted by many others with the same problem my HP Envy X360 screen hinge has broken in the same fashion as described by others. The hinge fastener grommets have come adrift from the screen case with 2 of the fasteners still in these grommets falling out from behind the screen and the screen being lifted from its case. I dare not move the screen from it's current positon for fear of breaking it. The laptop has been handled gently and the fault is obviously from weak mounts or materials used. How to proceed to rectify this?

[Sneha_01]

Hi @Hajime69 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Sneha_01

HP Support