HP Envy is always overheating despite no obvious hardware issues or software overuse

[David_CaffBull]

My HP Envy is constantly overheating, leading to the CPU usage spiking, despite having few applications running and all diagnostic checks returning that the laptop is fine. The fan % test says that it is working fine, although I cannot properly test the fan, as the computer is always too hot to test (a pretty obvious flaw in the testing procedure).

The laptop does have a slight dent on the underside of a part of the fan ducts, but has done for considerably longer than this has been an issue.

Any ideas how I can stop my laptop from overheating and therefore constantly slowing down/stalling?

[Raj_05]

Hi @David_CaffBull,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY X360 Laptop - 13 is consistently overheating despite no obvious hardware issues or software overuse, there are several potential reasons and solutions you can try.

• Check for dust and debris: Over time, dust can accumulate in the laptop's cooling system, hindering proper airflow and causing overheating. Use compressed air or a soft brush to clean out any dust from the vents and cooling fans.
• Ensure proper ventilation: Make sure your laptop is placed on a hard, flat surface that allows for proper airflow. Avoid using it on soft surfaces like beds or couches, as they can block the vents and contribute to overheating.
• Update drivers and BIOS: Outdated drivers or BIOS (Basic Input/Output System) can sometimes cause hardware components to work inefficiently, leading to overheating. Visit HP's support website and download the latest drivers and BIOS updates for your specific laptop model.
• Adjust power settings: Check your laptop's power settings and ensure that it is not set to a high-performance mode, as this can cause the CPU to work at maximum capacity, generating more heat. Set the power plan to balanced or power saver mode instead.
• Monitor background processes: Some software applications or processes running in the background might consume excessive system resources and contribute to overheating. Open the Task Manager (Ctrl+Shift+Esc), and check if any processes are utilizing a significant amount of CPU resources. You can close or uninstall unnecessary applications to alleviate the strain on your laptop.
• Use a cooling pad or external fan: Consider investing in a laptop cooling pad or an external fan that can help dissipate heat more effectively. These accessories provide additional airflow to the laptop and can help reduce temperature.
• Check for malware: Malware or viruses can cause your laptop to work harder, leading to increased heat generation. Run a full system scan using a reliable antivirus program to detect and remove any malicious software.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support