HP Envy laptop Windows 10 has startup error for SSD (Error 301)

[Iggy_AZ1]

Oct 30. 2018

I have an HP Envy laptop M6-K125DX bought in 2014, latest Bios  F.21 Revision A installed

I have had updated to Windows 10 Home a while ago when I replaced my spinning HD with a used 120GB SSD I had around. The SSD was working great for a year and started showing problems so I bought a new 120GB SSD

HP 120 GB SSD S600 2.5” Sata 6.0, SMART Supported

Fresh Install of Windows 10 Home with all drivers and updates and have no problems. The problem is when I boot up it comes to the black screen that says:

SMART Hard Disk Error The SMART HD check has detected an imminent failure.

To ensure not data loss, please backup the content immediately and run the Hard Drive test in System Diagnostics. Hard Disk 1 (301) F2 System Diagnostics ENTER – Continue Startup For more information please visit www.hp.com/go/techcenter/startup

Now I have run HP HD test and my SSD shows no issues and PASSES OK.
I actually sent the HP SSD back and got another one with the same issues.
Have verified SSD is 100% operations using many different software.

Any suggestions to resolve this issue other than just leave it alone and hit the Continue Startup.

Thanks Iggy

[The_Fossette]

@Iggy_AZ1,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I'll be glad to help you 🙂

I recommend you download and install HP support assistant from the below link and install all the available updates for your computer and check whether the issue is resolved.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Iggy_AZ1]

Thank you for the information.

Install HP support assistant a few days ago.

No Updates available for my laptop.

 
Did install the latest HP Support Assistant and checked system as well as any updates.

It hooks up to the HP  servers and checks.
No updates or messgaes available.

All Hardware and Software checks out good.

I'm getting to think the HP SSD I bought is not compatable with the HP Laptop for some reaosn.

[Iggy_AZ1]

Pictures

[Iggy_AZ1]

Here is how win 10 formatted the ssd.
All looks normal other than the SMART DRIVE statement when I boot.

[The_Fossette]

@Iggy_AZ1,

It is great to have you back and your patience is greatly appreciated.

I checked the specifications of your computer and below are the supported SSDs for your computer.

24-GB SSD Part number: 727598-001

128-GB SSD Part number: 727514-001

Please refer to the below service guide for your computer for more information.

http://h10032.www1.hp.com/ctg/Manual/c03935332

Please make sure that the SSD you have installed on the computer is compatible with the computer and test.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Iggy_AZ1]

HP S600 2.5" 120GB SATA III 3D NAND Internal Solid State Drive (SSD) 4FZ32AA#ABC

Capacity: 120GB

• New 3D NAND Technology and advanced wear balancing algorithm for higher durability and an industry-top-leading Reliability (MTBF) 2M hours

• S600 utilizes the Marvell 88NV1120 controller with integrated SRAM and reaches read and write speeds of up to 520MB/s and 500MB/s respectively
• NAND Edge LDPC algorithms, as well as Embedded SRAM (in place of external DRAM) to enhance durability and reliability for today's demanding users
• All Metal Body - heat dissipation and durability in a PC environment
• Works on all Windows PC, Full compatibility with HPdst.exe (HP Software Pre-installation Environment).
• Ideal upgrade for HP PCs
• Manufactured to HP's high quality standards and fully tested and certified in HP Laboratories
• *Not intended for use in HP Workstations

[The_Fossette]

@Iggy_AZ1,

It is great to have you back and your patience is greatly appreciated.

I am sending you a private message suggesting the next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!

[Iggy_AZ1]

So after reading the private message to contact HP I have found out that HP says the SSD is not comnpatable to the HP Laptop like it says in the documentation.
It seems HP doesn't make them backward compatable like all other branded SSD drives.
What a waste of time and money thinking HP knew what they were doing.
I guess the real answer is to buy a truely backward compatable M-SATA SSD that has a few extra penneys spent on making it compatable. WOW HP!

And the HP service wants money to figure out what is wrong with my laptop. (Nothing).

This question is not answered yet on why HP sells parts thats says it is compatbale Win10 laptop and it isn't..

[Riddle_Decipher]

@Iggy_AZ1

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @The_Fossette, as the tech is out for the day,

that said, I have reviewed your concern and the entire conversation, did some research and I would love to help, 

however, the instructions to help you sort this out, can't be shared in public due to HP's privacy statement: Click here to learn more.

That said, please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

I hope your day gets better, good luck.