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‎11-08-2023 09:22 AM

HP Recommended
Product: HP ENVY Laptop - 13-ba0553sa
Operating System: Microsoft Windows 10 (64-bit)

Hi

My ENVY 13 laptop appears to have the broken hinge issue that I’ve seen posted on here multiple times.

(the hinge is loose/has become detached in the housing & won’t close without manual intervention).

It’s carefully looked after, doesn’t have much use & never really leaves my home desk.

There is obviously a manufacturing defect with some of these.

I see you’ve solved this issue for other users, HP please help me.

Thank you.

Category:
1 REPLY 1

‎11-10-2023 06:03 AM

HP Recommended

Hi @KBWFC,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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