HP Envy laptop not charging while running windows

[NIgelB2]

just noticed yesterday that the system tray shows the the battery plugged in but not charging.

I think i have tried all the tricks i could find:

1. uninstall battery drivers
2. update the bios
3. run various battery diagnostic tools, they indicate good battery health and that the battery is charging
4. how ever when i run battery diagnostics at i boot i get an error.

is there anything else i can try?

1. 

[Huffer]

This is a wonderful illustration of how worthless the simple OK/Not OK indicator can be. I like to compare it to the idiot light on the dashboard of your car. You also posted the advanced diagnostic output which clearly shows you have a bad battery and it needs replaced and yet the simply indicator says "OK". If you need help locating a battery let us know and tell us where you live (country). 

[NIgelB2]

Actually, I tried the install battery driver routine again, this time disconnecting the battery, and everything is all sorted now. So it appears the battery is not at fault.

[Huffer]

I hope it stays that way for you. The error message indicates a pretty serious problem with the battery but always possible its a false positive. 

[NIgelB2]

looks like i was premature with my optimism. Next reboot back to not chagring while windows is running.

Is this a battery issue after all? what tis the 'blown fuse' spoke about in the log?

also attached another partial battery report below

[Huffer]

Give some credit here. I completely predicted the issue would return because you have a bad battery. A battery is not just a bunch of charging cells there are circuits and fuses in there and the battery has a blown fuse. Needs replacement. That will cure the problem. 

[NIgelB2]

thanks Huffer, why do all the windows tests not high light the faulty battery but the boot time test does?

 it looks like i need a VS03XL replacememnt part, but it doesnt seem that easy to find. i have looked on the HP site but cant spot anything there, not sure i just want to hit ebay fo rthis item.

[Huffer]

Here is the Service Manual for "how to" on battery replacement:

Manual

You need this part number:

(23) Battery (3-cell, 52-WHr, 4.56-AHr, Li-ion; includes cable) 849313-856

Search by HP Part number. Where do you live (country)?

[NIgelB2]

Thanks, I'm in the UK, London area.

[Huffer]

HP Parts Store in UK does not have it. HP only sells batteries for a limited time and after that you must use the aftermarket. 

This is a US eBay seller with very high feedback who ships to UK selling a genuine battery for a pretty fair price:

https://www.ebay.co.uk/itm/849313-856-HP-15-AS091MS-Vs03xl-Genuine-Battery/401611447860?hash=item5d8...

Post back with any other questions and please accept as solution if this is the info you needed.