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‎02-15-2023 05:21 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch0000 IDS Base Model
Operating System: Microsoft Windows 11

I have an HP Envy laptop, just over a year old so out of warranty.  I am trying to add my Brother printer but when I plug the printer into the laptop, the laptop does not recognize the printer has been plugged in.  I know the printer and cable are fine as I can plug into a different computer and print with no problem.  I have the drivers added and when I try to manually add the printer I see the drivers and I can add the printer to one of the existing ports.  The problem is there are no USB ports listed.  Why are there no USB ports?  How do I add the ports?  No USB ports means I cannot print.

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1 person had the same question
2 REPLIES 2

‎02-15-2023 09:42 PM

HP Recommended

@Timk15 

 

Please use USB 2.0 port on your computer. Hope this helps

 

Regards.

BH
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‎02-15-2023 09:49 PM

HP Recommended

That is not the issue.  The  "USB001 (virtual printer port for USB)" that is normally there is not present.  Installing the drivers for my printer is not adding it.  I am installing the latest drivers from the manufacturer's website.  Can it be added some other way?

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