• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-22-2024 01:22 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M8AV)

I've just encountered the same issue as several other people have on here, of the right hinge on my HP Envy 360 breaking (bought July 2022). I was sitting at a table, went to flip the laptop into tablet mode AS I HAVE DONE FOR 2 YEARS, and it happened. The extended warranty I bought from JB HiFi, which I've just learnt is actually held by a dodgy third party squaretrade, are refusing to even cover it because it counts as "physical damage". Despite the fact this issue is a known manufacturer fault. Has anyone been able to get this issue fixed before, or found another way to not lose the laptop altogether? This is utterly devastating and frustrating; I am a university student, this is all I have to work on. I do not have the funds to just replace it. Thanks in advance.

Category:
1 REPLY 1

‎08-23-2024 01:02 PM

HP Recommended

Hi @KateLillian 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.