HP Envy m7 cannot boot from usb drive?

[mikey59]

Laptop won’t boot. 
trying to boot off of a Win 8 installing usb drive, but not having any luck. I’ll get the ‘windows is loading files’ screen, but when progress bar finishes, the HP logo comes up & screen goes dark. 
Any suggestions?

[WAWood]

@mikey59 

From your comments, sounds like the installation is failing before it finishes loading the setup files onto the drive.

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

[mikey59]

Tried testing the HD & got the following message.

 HD isn’t making any noises, if that’s a good sign?

next step I’m considering is to pull the HD, put it in a caddy & see if I can save any docs off of it, unless you’ve got another suggestion. 

[mikey59]

Not sure if pic will eventually show or not, but in case it does t, here’s the summary;

Hard Drive SMART Check : PASSED

Hard Drive Short DST Check : FAILED

FAILURE ID :  9G9KX9-7LJAB0-MFPWLJ-60RU03

PRODUCT ID : J9K05UA#ABA

Hard Drive 1

[WAWood]

@mikey59 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205

--------------------------------

If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true

[mikey59]

Unfortunately, the cloud recovery tool didn't work saying product ID was wrong, but I had already ordered the recovery kit yesterday, so time to sit back & wait & will reply when I have another update.

Thanks!

[mikey59]

About 25 screws & 5 ribbon cables later, I’ve got the drive replaced & am trying to access files on it,  but am just getting the ‘computer not responding’ message when trying to open drive.
Would I be better off putting it in another computer & trying to access it with something like ultimate boot CD or something like that?