HP Envy screen hinge pop out

[wadswosoph]

The bottom left hinge of the screen on my HP ENVY x360 laptop has popped out and I am reluctant to close it, as it could cause further damage. I had it repaired locally by a laptop repair shop but a few months later, it had popped out happened again.

I would like someone from HP to take a look at my laptop, but my warranty has now expired, and I can't get in touch with an actual person as a result. It seems like the design of these smaller HP laptops is problematic as I see a number of people asking questions on this. I would like to speak to a physical person (not the virtual chat assistant) about looking at getting it repaired, please can someone provide me with some contact details. 

Thank you.

[infoluxury]

Hi there

I am having the exact same issue.

My laptop is fairly new and rarely used it as I have other PCs and Laptops too

Warranty expired in August 2022, like 5 months ago

The bottom left corner is popping out , I found out the hinge is pushing it out

Seems like lots of people are facing the exact same problem

Going by the number of people having this issue, I have no doubt that this is a manufacture fault.

I have contacted HP but they refused any help as this is not under warranty 

This was an expensive laptop , i paid over $2300  for this laptop and it is very frustrating 

I am going to lodge a complaint against HP through consumer affairs  as well as ACCC

[Nal_NR]

Hi @wadswosoph,

Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[becca-val]

Hello,

I am having this same issue. My warranty is also expired, but seeing as this seems to be a common defect for HP computers I would like to speak to HP support staff to try to determine how to fix this issue.