HP Envy touchsmart m6-k025dx battery is not detected

[VersusK]

I've had this laptop for a couple of years now, so I expected some trouble with either my charger or the battery at some point.

So yesterday the icon displayed that it couldn't detect the battery anymore. Sometimes it works for like 3 seconds and then it's back to what it was.

I assumed the battery or my charger was broken, but I'm not sure about it, as some forum messages also mention it could be a software problem. I tried these solutions:

-running a hp support assistant battery analysis(it said it couldn't detect the battery)

- running windows troobleshoot, which said nothing was wrong.

- restoring the BIOS to default

- updating the BIOS

- opening up the laptop, removing the battery, restarting the laptop and connecting the battery again.

- removing the battery drivers and reinstalling them again+ reboot

- updating the battery drivers+reboot

None of the above has worked out so far, so I was hoping someone from HP support or a tech savvy passerby could offer some advce 🙂

My thanks in advance

[A4Apollo]

Hi! @VersusK, Thanks for stopping by the HP Support Forums!

I understand the battery is not getting detected on your PC.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different adapter or battery?

Excellent description and a great diagnosis done. It is greatly appreciated.

As you tried most of the steps and the issue still persists.

Try running a battery test on the PC using HP support assistant and check if the battery is functioning correctly.

Refer this article to know more information about using HP support assistant.

Also, Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Also, you can run a battery test from the system diagnostics page.

Refer this article to know more information about running system diagnostics on your PC. Click Here

If the battery test fails it is a hardware issue with the PC.

Note: For visitors to this page the steps suggested are dedicated to a particular product. If you are trying to solve the issue by using the same steps it might not work. Please post your query on HP support community to assist you better.

Let me know how it goes!

Take Care! 🙂

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