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‎06-14-2020 11:41 AM

HP Recommended
Product: hp envy x360 convertible 15mbp
Operating System: Microsoft Windows 10 (64-bit)

I have 2 identical HP Envy X360 convertible 15 mbp laptops  Replaced battery and fan and added NVME drive. It all started with a noisy fan, found swollen battery, and thought while I'm in here Ill install a faster drive.

 

The first laptop upgrade went very well, no problems.

 

I did the very same thing to the second identical laptop ... and it will not turn on.  The led at the charging port stays solid amber even with the charge cord removed.  When I remove the battery and insert the charge cord it is on solid white and the computer still will not turn on.  I have hard reset the computer.  I have reinstalled the old parts.  I have cussed at it and done everything I can think of, but it WILL NOT TURN ON.  I don't even get a flicker on the power button. 

 

What have I done wrong?  

1 REPLY 1

‎06-17-2020 03:28 PM

HP Recommended

@timfo

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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