HP Envy x 360 Broken Hinge

[myxn]

Hello,

I brought my Envy in Jan 2021 but did not actually start using it as a convertible until 2023. Just recently, I noticed that my hinge was broken on the right and my screen was splitting from my laptop. It's pretty horrifying to think that one day the screen can completely fall off just by opening and closing the laptop. Black bits fall out when I try to move it and I cannot close it or open it normally the way I want to. I looked online, and it looks like many has had this issue in the past. Is anyone having this problem in 2023/2024? Needless to say, my warranty has expired. Please help. 

Thank you.

[Gaya1239]

Hi @myxn ,

Welcome to the HP Support Community

I understand you are facing an issue with your HP 22 df0024ns screen is broken. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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