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Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
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‎04-21-2020 04:17 PM

HP Recommended
Product: HP Envy x2 Detachable

Ok so 2 nights ago I plugged in my laptop and it charged fine. I used it all day and plugged it in at night. When I got up today it was not charged. The type C power pack and cord is working  fine and will charge my phone but and other things but won't charge the laptop. I am assuming that something is wrong with the laptop. Any ideas of how to fix a laptop that has a completely dead battery?   The laptop isn't even a year old yet!! 

 

Any idea would be fabulous!! The Geek squad is not working right now and I am at a loss of where to take it for help! 

3 REPLIES 3

‎04-24-2020 03:19 PM

HP Recommended

@Lar86,

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you have an alternate charger to check?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-25-2020 10:08 AM

HP Recommended

Thanks for the advice but that was the first thing I tried. It is not the power pack or any of the cables. The charger can charge other things just not the computer. I finally got everything straightened out and will be sending it into HP to hopefully find the problem. But thanks 

! 

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‎04-25-2020 12:01 PM

HP Recommended

@Lar86,

 

I am positive that the HP service center will fix the issue. Should you have any further questions, please do not hesitate to contact me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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