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HP Envy x360

My Envy x360 15m-bp018ca is out of warranty, and I am experiencing an issue with the power button.

I still have need for this laptop so I need to replace the switch that or soldered to the motherboard. I simply cannot find the part # or a similar switch that could be replaced.

The HP support is offiline on Facebook and I could not find any tutorial for this specific model on the internet.

Because of this I would like the part number for the switch so I can replace this broken item.

 

Please provide the part number and where I can purchase it.

Thank you in advance for assisting with my issue.

1 REPLY 1
HP Recommended

@Resolutech Welcome to HP Community!

 

I understand that the HP Envy x360 15-BP018ca Power Switch Broken.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact the local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.