HP Envy x360 15-bp103ng, which voltage for power supply?

[Spacko23]

Hi,
I lost my power supply for my HP Envy x360 15-bp103ng. Since, at least in germany, the original psu is not available anymore i'll have to buy a third party one. Does anybody know the exact voltage and how many amperes the device can handle, and which diameters the plug needs to be?


oh...and why the heck is the HP support experience that crazily bad. it's the same corporate cost cutting nonsense as most places these days and the very reason i won't ge an hp product ever again. i'm fine to search through a manual myself, read product specifications etc.
but when after about an hour it is very clear, that the needed information isn't out there because the manufacturer doesn't care one bit, i'm really upset.

give me a mail, chat or even a hotline where i can ask the **bleep** question the manufacturer obviously didn't care to put on the support page.

[asmita6658]

Hi @Spacko23

Welcome to the HP Support Community. I'd be happy to assist you with the power requirements of HP ENVY x360 - 15-bp103ng.

Your Notebook PC supports - 

3-cell, 55-WHr, 4.8-AHr, Li-ion battery
90-W AC adapter (PFC, S-3P, 4.5-mm)

Here's the spare part# for AC Adapter - 710413-001

You may Contact HP in your region to order a replacement AC Adapter.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Spacko23]

incredible display of incompetence.
i asked, quote: "Does anybody know the exact voltage and how many amperes the device can handle ". and then even an HP epmployee shows up to answer the question. except she/he doesnt.

so i found out myself:
to anybody out there having my question, namely "how much ampere can the Envy x360 15-bp-100 series take at its designed voltage and what is this voltage?":
It takes 19.5 Volts at up to 4.62 Amperes.
The plug diameters are as stated by the HP employee: 4.5 mm outer and 3.0 mm inner diameter respectively.


unbelievable.
(although getting an answer after only one day is nice. thanks)