HP Envy x360 15-ew0023dx Hinge Issue – Urgent Assistance Needed

[James7778]

Hello HP Community,

I own an HP Envy x360 2-in-1 Laptop (15-ew0023dx), and it has been working great until last night. When I went to open it, the left hinge came loose and opened up, making it difficult to close properly.

There is no major damage to the screen, but I have noticed some small crack-like lines on the display. It seems like the hinge screw may have come out rather than a complete hinge break.

The laptop has not been dropped or mistreated in any way. Unfortunately, it is out of warranty (Factory warranty expired on December 08, 2023), but I urgently need to get it repaired as my exams are coming up soon and I rely on this laptop for my studies.

I've come across multiple reports of hinge issues with this model, so I would like to know:

• Does HP offer out-of-warranty repair services for this issue?
• Given the frequency of hinge problems in this model, is there any support program or recall for affected users?
• What are the best options for quick and reliable repair?

Any help or guidance would be greatly appreciated, as I need my laptop fixed as soon as possible.

Thanks in advance!

[Huffer]

Contact an HP Service Center in India:

https://support.hp.com/us-en/help/service-center

Just select India from the pulldown. I cannot speak for HP, but understand that Service Centers in India can do out ofwarranty repairs. You could also consider taking it to a private technician store but I think you are better off with HP Techs.