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HP Envy x360 15" overheating issues

HP Recommended
Envy X360 15
Microsoft Windows 10 (64-bit)

Hello.  I've had this laptop for just over 1 month.  From the beginning I was having heating issues.  The fan runs almost constantly.  I am not running any high consuming programs.  It will run even with everything shut down except for background programs.  I've tried shutting down background programs that don't need to run and just about every other suggestion I've found regarding overheating.  Even when I shut the lid the fan will run and the setting is for the computer to shut down on closure and the fan will continue to run indefinitely.  My BIOS is up to date.  Finding a cooler space doesn't work either.  I'm using a cooling pad but I'm still typing on a hot keyboard and the fan continues to run.  The only program that seems to take up CPU resources is Intel's Optane Memory Service on occasion but everything else looks like it's pretty low.

Anyone have any ideas?  Thanks.

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@Musensohn Welcome to HP Community!

 

I understand that you are facing an overheating issue.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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