HP Envy x360 2 in 1, Keyboard is not locking in Tablet mode

[wilsonpeter]

Hi,

I am having trouble when I switch to Tablet mode.

I was in the process of selling so I did a restore to Factory settings. Before which everything was fine but now whenever I switch to Tablet mode the Keyboard does not disable itself making it impossible to use.

Nor does it automatically ask me on screen whether I want to switch, I have to set the Tablet mode button to on. Also when I try to type the on screen keyboard does not pop up.

On top of this it does not now autorotate in Tablet mode either.

I have been looking across the forum and have tried the following suggestions.

I have installed all the Windows updates.

I have ran the HP Assistant and updated everything there.

I have run the TroubleshooterI have updated the Intel Integrated Sensor Solution Driver

I have then tried a Hard reset.

Nothing I have done has helped.

I am running W10 Home 15063-413.

I also see that it appears to be a common problem but as yet I cannot see a solution

Any help would be very much appreciated

Regards

Peter

[DavidSMP · Accepted solution]

Hi @wilsonpeter,

Good Day. Thank you for taking an interest in the HP community. I understand that the keyboard does not get disabled in tablet mode. This happened after recovery to factory settings. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

• Does the switch between desktop mode and tablet mode work correctly?

For now please try these steps:

Solution 1:

The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. To access it go to the following menu items:
Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
You can use these settings to disable the keyboard in tablet mode

Solution 2:

Some of the users who had the similar issue have mentioned in some forums that the issue is fixed by adjusting the angle of the tablet. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. So, to turn the keyboard back on and to go to laptop mode try tilting the whole laptop towards you slightly and check.

Solution 3

• If it does not please perform a complete system recovery again to factory settings.
• Then install the latest version of HP support assistant.
• Please perform all Windows update again.
• Then update the Intel Integrated Sensor Solution Driver again.
• Please run the intel driver utility and update it from the Intel website.
• Also, ensure that you have the latest bios update by running Hp support assistant.
• This should do the trick for you if there is no hardware issue with the computer.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[wilsonpeter]

Thank you so much . All done and working fine.

[DavidSMP]

Hi @wilsonpeter,

It is fabulous to have worked with you and to share this platform with you. I am glad that things are up and running now. I am really happy for you. I hope the computer works great and stays healthy for a long time to come:)

Trust me I've done all I can to help you here. It has been an absolute privilege to have worked with you and to share this platform. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Do take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[Mypops]

Any chance of more details or finding out how to change or disable the sensor.