HP Envy x360 Broken Hinge Broke Screen

[Malu123]

Hi!

I purchased my HP Envy 3 years ago, the warranty expired in February of the last year (2023), and the computer has been great so far. Then yesterday when I opened my PC (which was peacefully laying on the desk), the right hinge popped out from inside the screen and broke my screen from behind due to the strain. I was so frustrated, I take such good care of this computer and I rely heavily on it for my work. I got a quote to fix the hinge and the screen (since it's out of warranty) and it will cost me half the price I paid for the computer in the first place, plus it will take 45 days for the pieces to arrive. Since then, I've learned this is a very common issue with the convertible line and not a sign of misuse on my part, and so I'd like to talk to someone about having the computer replaced or have HP pay for my repairs.

I am a student and I heavily rely on this computer, it has been perfect until now, and I absolutely can't afford a new one. I really like HP and have been a customer for years, I really hope there are real solutions to this issue, that HP replaces or pays for the repair of my laptop since this is clearly a common issue with the convertible line and not a sign of misuse, especially for a computer that was purchased so recently. I really hope HP takes its due responsibility on this.

Kindly awaiting a solution,

Maria.

[A_Gayathri]

Hi @Malu123 , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy x360 Broken Hinge Broke Screen. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support