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‎12-10-2025 03:04 PM

HP Recommended

My HP Envy x360 broke suddenly. The left hinge snapped out of place and now will not nudge at all. There were no drops, accidents or anything of the sort. I know that it is a known issue with this model. Any way HP can help?

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‎12-12-2025 11:56 AM

HP Recommended

Hi @Magdamor2025,

 

Thanks for your response. It looks like as you mentioned that the hinge is broken. 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Deep_World

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