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HP ENVY x360 Laptop - 13-ay0096au
Microsoft Windows 11

I purchased my HP Envy X360 in September 2020, and it's been a great machine up until the right hinge broke two days ago.  I heard a crack as I was closing it and now I can't close the lid or open it any further than where it's currently sitting as the right hand hinge no longer pivots and instead distorts the screen and casing around it as it attempts to pop out.  I'm worried that it will crack the screen.

 

Of course this has happened now that it's out of warranty.  It seems to be a common problem but currently my laptop is basically a desktop and that's not what I purchased it for.  Any help on what I can do would be appreciated.

1 REPLY 1
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@SmashedCake

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Note: With the standard HP limited warranty, you will be covered for repair or replacement of parts deemed defective.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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