HP Envy x360 Broken Hinge

[dogvortex]

Hi all,

About a week ago when opening my laptop, the left hinge malfunctioned, causing the display screen to crack and making it impossible to close the computer.

The hinge itself seems to be bent, though I have no earthly idea what caused this. This computer has been used only for schoolwork and has never been dropped or damaged in any way previously. 

I'm not sure if it's possible to bend the hinge back into place, or fix the issue without having my computer serviced, but this would be ideal seeing as I use my laptop every day for school and now work. 

I'm extremely displeased with this fact considering I did nothing to cause this damage, the hinge simply stopped working. Additionally, this seems to be a common problem for the Envy x360s, which is shocking considering the main draw of the computer for me was the screen's ability to rotate. Now the computer can't even close without causing more damage to the display screen. 

Any advice on this issue would be greatly appreciated.

[Dilip_18]

Hi@dogvortex,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy x360 Notebook. It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for out of warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:   

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below. 

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.   

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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