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‎09-24-2022 03:23 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0008na
Operating System: Microsoft Windows 11

Hi my 13" Envy x360 is out of warranty by 3 months but yesterday the right hinge broke and the screen has popped out slightly. This seems to be a very common defect with this model. Is the a way HP could help me with repairs because it seems to be a manufacturer fault based on the number of threads relating to this issue? Thanks in advance 🙂

 

Category:
1 person had the same question
1 REPLY 1

‎09-27-2022 08:40 AM

HP Recommended

Hi @evergreen17,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP ENVY X360 Laptop - 13-Ay0008na. Not to worry I will help you to get a resolution to resolve the issue.

 

The PC needs to be sent to HP Service Centre,  I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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