HP Envy x360 CPU issues

[Matt2319]

This laptop is brand new and whenever it goes to sleep and I turn it back on, the CPU is at 100% usage and I am unable to open any programs. After I restart the computer, it works perfectly fine, but after it goes to sleep, the CPU goes back to 100%. I Have uninstalled any anti-virus software and disabled a all programs from running on start up, but I am still having this issue. I have also done every update as well. Is this a driver issue? here are the specs 

• Windows 10 Home 64
• AMD Ryzen™ 3 processor
• AMD Radeon™ Graphics
• 8 GB Memory; 256 GB SSD storage

[KrazyToad]

@Matt2319

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists please run a System Test to confirm the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[scjconsulting]

Not sure why this reply was directed to me too.

[KrazyToad]

@scjconsulting

My apologies there must have been a tool glitch while posting. The post if for @Matt2319