HP Envy x360 Convertable

[Brianmu]

Background:

I recently purchased a used HP Envy Convertable from a local computer shop. I liked the idea of being able to sit on the sofa and use the computer in tablet mode while watching TV, Etc.  Look through emails, things like that, be able to watch Netflix etc.) It was an Intel i5 MotherBoard.  As I have been a good customer of theirs, they offered to swiitch out the i5 MB for an i7 MB that was ini another Envy covertable computer they had on hand but had a broken bezel around the screen.  I agreed.  When I picked up the computer, none of the tablet functions worked.  (wouldnt disable keys, rotate screen orientation, etc.)  I took it back and they looked through all settings, hardware, etc but could not find any reason for the non-working tablet mode..  They put in the old i5 MB and everyting worked fine.  they reinstalled the i7 MB and now tablet functions don't work again.

My question:  Is their any reason for this behavior?  Is there anything that can be done with the i7 MB to make it work in tablet mode?

Follow up question:  If it was yours, is the i7 enough of a bump up in processor speed to warrant for keeping it as is, without tablet mode, or would you swithch back to the i5 and have full functionality?  I thought HP was a good brand but am wondering now that It wont work with another HP same type, same function MB installed.

[Huffer]

I have no idea what these techs are doing. Seriously, you are blaming HP because some guys at a local computer shop are swapping in motherboards from who knows what model into who knows what other model? On something like this the devil is very much in the details. Model number, motherboard part numbers, etc. would all be critical information.  You say these are the same but that is not something that can just be assumed. But to answer your question...no just as an abstract proposition it is not worth all this to go from an i5 to an i7 and lose the tablet mode. And I cannot believe there could be any profit for them in this with all this labor swapping motherboards in and out.