HP Envy x360 Convertible left hinge broken and left bottom screen lifting

[chowi]

I bought my HP Envy x360 Convertible last 2020 and I didn't encounter any issues with it. However, for the past couple weeks, I've noticed a change in my screen just right on top of my left hinge that the color looks different than the rest of the screen. The change of color is more evident when the HP screen is loading. At first, I thought it was just a matter of lighting in my room until today, when I was finished with my work on my laptop and tried to close it, I heard some clicking sounds. I immediately stopped and checked whether it was my laptop and it turns out its the left bottom screen that has lifted and the left hinge seemed lose that I could lift the screen up. Now, I can't fully close my laptop because the clicking sounds gets worse when I close it and the screen lifts more. I have never dropped my laptop at least once nor do I aggressively lift the screen. My warranty has already expired and I don't know what to do. I've also searched and turns out it was a manufacturer error. Can someone please help me? I really need my laptop ;-; 

[sandytechy20]

@chowi

Welcome to the HP support community.

I understand that the notebook hinge is broken, I am glad to assist you.

This seems to be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.