HP Envy x360 Convertible power button problem

[Ethanboiii]

So I have an HP Envy x360 Convertible. It worked perfectly fine until one day it died and never turned back on. I believe it has something to do with the power button. It doesn't feel like it is pressing down all the way when pushed. It feels jammed and not fully functional. The battery light still shows up when I charge the computer but I cant turn it on. I used it for a solid year before this happened and it worked perfect before that. How could I turn back on my computer if I cant power the laptop on with the dysfunctional power button? How can I fix this?

[praveen196]

@Ethanboiii Welcome to HP Community!

I understand that the power button is jammed.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Or you can contact local service center for repair.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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