• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-28-2018 08:10 AM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy x360 Convertible has its fan running all the time.  The fan starts as soon as the laptop is powered on.  I've disabled the "Fan Always On" setting in the BIOS setting to no avail.  The BIOS is updated with the latest F.34 version.  The system is completely up to date using the HP Support Assistant.  The fan vent is totally clean with no dust.  There has been no hardware or software upgrade recently.  The fan has always been on ever since the laptop was purchased a couple of years ago.  I just learn to live with it, but I'd like to find a way to have it only turn on when needed.

6 people had the same question
4 REPLIES 4

‎10-29-2018 05:24 PM

HP Recommended

@khum1

 

Welcome to HP forums, I see that your notebook fan is running always and you have done almost all the troubleshooting steps.

  • Does the computer shut down due to overheating?

Meanwhile, run an extensive system test from F2.

Refer this HP document for the steps to run the test:- Click here

 

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-17-2018 10:27 AM

HP Recommended

@Sandytechy20, thank you for the diagnostic steps.  I've ran the extended diagnostic and everything passed.  Is there anything else I can do.  I've already went to the BIOS setting and disabled always run fan.  Thanks!

Was this reply helpful? Yes No

‎11-17-2018 11:50 AM

HP Recommended

@khum1

 

Thanks for the reply.

I appreciate your time and effort.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-05-2019 01:06 PM

HP Recommended

This is also happening to me. I didnt everything in this post and it still does not turn off. What do i do?

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.