HP Envy x360 Hinge Fail!

Alan3332 · ‎04-10-2026

I purchased an HP Envy x360 laptop about 3.5 years ago.

Out of the blue, the right hinge broke, cracking my screen, & essentially rendering my laptop unusable.

I'm very careful with my laptop so this had nothing to do with me.

This happened to my previous laptop too!

I spent a lot of money on this laptop & am extremely disappointed that HP knowingly continues selling faulty hardware.

Since my laptops are out of warranty, HP support won't help me.

Is there someone here from HP that is honest & ethical that can authorize a free repair - since this is a known issue to HP & totally not my fault?

Thank you.

Hawks_Eye · ‎04-12-2026

Hi @Alan3332

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the details of your experience with the hinge on your HP Envy x360. I understand how concerning it must be to have this happen, especially after taking good care of your device.

To move forward, could you let me know if you’ve already tried any troubleshooting steps or inspections on the device? This will help us understand the current condition better.

Additionally, please share your product’s serial number with us in a private message so we can check the warranty and service options available for your unit.

To send a private message, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

Once we have that information, we’ll be able to assist you further.

We're looking forward to helping you get back up and running!

Regards,

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Alan3332 · ‎04-12-2026

To move forward, could you let me know if you’ve already tried any troubleshooting steps or inspections on the device? This will help us understand the current condition better.

****************

Thank you for reaching out.

There is no need for troubleshooting or inspections.

My hinge is broken which then cracked the screen.

The damage is crystal clear.

As for my serial number, I send you a PM.

Thank you.

Hawks_Eye · ‎04-13-2026

I understand your concern @Alan3332

I'm sending you a private message to guide you on the next steps.

Take care and have a great day!