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‎08-29-2023 10:59 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)
Operating System: Microsoft Windows 11

Hello,

I had a problem with my hinge on my HP Envy x360 15 ey 1000 na, where the right hinge has come out of place meaning the screen sometimes does not work and i can no longer fully rotate the laptop into tablet mode. I went to my local pc shop and asked them how I could fix the laptop, to which they replied I would require new hinges and a new backlid and for me to find these parts online by typing in the model number. However, unfortunately I have been unable to find the exact part required online and have only found similar parts from older or slightly different models which I have attached. Will any of these older parts be suitable for a repair job of my laptop?

Thanks in advance

 

IMG_4233.jpgIMG_4236.jpgIMG_4234.jpgIMG_4235.jpg

HP-15 cp 1000na backlid and hinge

https://www.amazon.co.uk/AJPARTS-Replacement-X360-15-BP002NN-X360-15-BP002NP-X360-15-BP002NW/dp/B09N...

https://www.ebay.co.uk/itm/324939425229?hash=item4ba7e625cd:g:wk0AAOSwZF9huFk~&amdata=enc%3AAQAIAAAB...

https://www.ebay.co.uk/itm/394666505525?hash=item5be3f4f535:g:tPAAAOSw2wJkgGun&amdata=enc%3AAQAIAAAA...

 

Category:
1 REPLY 1

‎08-29-2023 11:48 PM

HP Recommended

Hi @rj04,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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