HP Envy x360 Laptop Left side Hinge Breakage

[agh2004a]

I've had this laptop for 2.5 years. Thus, it is now out of warranty.

This morning I opened my laptop off my desk, and the left hinge snapped, leaving the bottom left side of the monitor disconnected from the back casing.

I have little experience with computers and no idea how to fix them. As of now, I am attempting to leave the monitor tilted forward, as that lessens the popping-out of the screen. (If anyone has any advice on if this is even a good idea and other supportive measures, please let me know). As of now, the computer seems to be functioning correctly aside from needing to be tilted, but I worry about its portability now that the structure is compromised. 

This seems to be a very common issue with these devices, so I am wondering if anyone has gotten this fixed and how.

[erico]

Statistically that is actually a very small percentage compared to the number of units sold, so no it is not really common.

I have had three x360 notebooks over a period of a decade and have never had it happen to one of mine.

I have relatives who have  owned multiple units of the same type of x360 notebooks who have also had the same experience as myself.

I am sorry to hear of your experience, but it is not a common thing amongst the millions of members of this forum. 

You can take the notebook to a shop or call them and ask for a quote on the repair.

If it is still working, I wouldn't move it, unless enroute to get a repair, because of the risk of breaking the ribbon cable connection. 

[agh2004a]

Hi Erico,

Seeing as there is literally a class action lawsuit for this issue I have to disagree with you on the low commonality.

Case studies are not valid evidence but I am glad you and your family have not experienced this issue. Personally I am the third in mine for this to happen to their HP Envy laptops. 

I appreciate your advice on not moving the laptop. I have left it stationary since bringing it to a repair shop and them telling me the issue is not fixable without directly contacting HP for a replacement back casing. I am now in the process of attempting to get that sorted out, but I will not be purchasing another laptop with hinges of this kind. 

I was told by an HP representative at the repair shop that this fault is due to the company’s use of recycled plastics to create their hinges’ casings. I respect their mission but it has clearly led to structural weakness. 

[erico]

The shop can order the rear part of the display. They just are not taking the time to do it.

I will look in the Maintenance & Service guide  to see if I can locate the part number.

HP Support portal
https://support.hp.com/us-en/product/hp-envy-15m-ed0000-x360-convertible-laptop-pc-series/32552498/m...

Maintenance & Service Guide for your notebook
http://h10032.www1.hp.com/ctg/Manual/c06612241.pdf

See Chapter 3 Illustrated parts catalog, page 22, item, 9

The part will be one of these two depending on the color of your laptop. It appears that the price for the back cover is about $50.00.

Display back cover (includes the wireless antenna cables and transceivers):

In natural silver finish     L93203-001

https://www.google.com/search?q=HP+%C2%A0L93203-001&rlz=1C1CHBF_enUS918US918&ei=alDtY9WVNdL_wbkP-sao...

In sky black finish            L93204-00122
https://www.google.com/search?q=HP+L93204-00122&rlz=1C1CHBF_enUS918US918&ei=s1HtY5X2ErqFwbkP0qK32A4&...

I would have the hinges replaced with new ones at the same time.

Display hinges (2, includes left and right hinges)       L93205-001

https://www.google.com/search?q=HP+L93205-001&rlz=1C1CHBF_enUS918US918&ei=11HtY4G9CbGRwbkPpv2EwAI&ve...