HP Envy x360 Laptop Not Charging

[Lilzyzhang]

Hi, everyone! My laptop shows that my battery is "plugged in, not charging". Currently, it is at 14% and will still work if I unplug it. I ran the battery check and AC Adapter Test with the HP PC Hardware Diagnostics and both tests were passed. I have tried uninstalling and reinstalling the Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery drivers, but that hasn't worked. Is there anything else I can do?

[Jeet_singh · Accepted solution]

@Lilzyzhang,

Thanks for reaching out to us on HP Support Forums! I see from your post that you are having issues with the battery not charging when turned on your HP laptop. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

• Did this begin after any update like windows update, bios update or any other update?

• Have you tried with a different battery or charger if you could get hold of one? Could you try to check with a different wall outlet.

• Did you try to update the Bios?

For now please follow these steps.

• Uninstall the ACPI drivers from device manager for the battery.
•  Then test and calibrate the battery.
• Then change the power plan to the windows default plan.

Steps to uninstall the ACPI drivers

• Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.
• Then restart the computer and check again.

 I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest here is to try with a compatible charger and different wall outlet.

Could you please respond to this post with the details and with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Lilzyzhang]

I just updated the BIOS and my battery is charging again. Thank you very much!

[Jeet_singh]

@Lilzyzhang,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,