HP Envy x360 Laptop missing bluetooth adapter

[Dotes439]

I bought a new HP Envy x360 Laptop from Bestbuy last month. I have meetings throughout the day and use bluetooth ear buds during the Zoom meetings. After I connect my phone to the earbuds but the Laptop kept reconnecting. 

Yesterday I turned off the bluetooth to stop this. 

This morning when I went to turn the bluetooth back on it was not there. I checked in Device manager and saw that it was hidden. I tried the check for updates and uninstalling and restart options but it would not come back. 

I then clicked on the adaper to uninstall and now no bluetooth anything shows anywhere. I went to the HP site to find the adapters but nothing. When I troubleshoot it say my system is not compatible but it came with it, so obviously it is.

Any help where to find the adapters and drivers needed to reinstall bluetooth?

Thanks everyone. 

[Dotes439]

I wanted to post this for anyone with this same issue....

Fixed it right away with ease...

Shut down system

Reboot system and continuosly press the ESC until you see Start Menu

Press F-10 key once

You will see BIOS screen

Press F-9 once (Restore Defaults) click Yes

Press F-10 once and click Yes

Computer will restart and check to see if Bluetooth has been reinstalled

Hope this helps someone because it took me 12 hours to get this simple instruction.