HP Envy x360 Left Hinge Broken

[Ester_]

I am writing to seek assistance regarding an issue with my laptop, an HP ENVY x360 15.6 inch 2-in-1 Laptop PC (model: 15-ey0000, 54J83AV), which I purchased last year. The warranty for my device expired on May 2, 2024, and unfortunately, I discovered a significant problem with my laptop on the evening of June 13, 2024.

The issue began with the screen cracking from the lower left corner. Upon closer inspection, I noticed that the hinge mechanism appeared to be faulty, preventing the laptop from rotating properly and ultimately causing the screen to break. Unfortunately, I discovered this issue just after the warranty period had expired. I have photos of the laptop at the time the problem occurred, which I am happy to share if needed.

I apologize for the delay in reaching out, as I have been quite busy over the past few months. The hinge issue was not immediately obvious and only became apparent when I closed the laptop, leading to the screen’s damage.

After researching this problem, I found that other HP ENVY x360 models and similar laptops have experienced the same hinge-related issues, indicating that this may be a manufacturing defect. Given the circumstances and the timing of the issue, I believe that the hinge defect directly contributed to the screen damage.

I would like to request a reasonable solution to this problem, as it seems to be related to the quality of the hinge mechanism. I look forward to your prompt response and a resolution to this matter.

[Raj2111]

Hi @Ester_ 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Raj 

HP Support