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‎06-11-2025 11:16 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0023dx
Operating System: Microsoft Windows 11

Left hinge broke and screw fell out. The screen itself started to separate from the top at the same location when trying to tilt it. I can no longer open and close it without it starting to separate more. I don't want to damage further or damage anything related to the screen itself. There was not anything traumatic that happened before this occured it randomly did it when I went to close the top (it did not fall, hit anything, etc. ) It seems this issue has occured to a lot of people and HP was able to resolve even when the warranty has expired.

1 REPLY 1

‎06-13-2025 02:43 AM

HP Recommended

@spotthedach, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinge issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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