HP Envy x360 Left hinge broken and damaged the screen

[WinMinZaw]

I have posted about my laptop issue on 10 Aug 24 as below, but up to now, no feedback from HP Support.....

"I am using HP ENVY x360 only for over 1 year and last 2 days ago, when I am closing the laptop, I can not close and found the left side hinge have issues. Then I carefully handle the screen but after the hinge got issues, the display panel is started crashing.  And then the hinge can not control the weight of display and the display is cracked a lot and totally damaged.

HV ENVY x360 is not cheap product but the hinge design is very bad and now, it is totally useless after a year…

I would like to know how HP will take responsibility for theirs products design? Or this product is designed to use for 1 year only… "

[A_Gayathri]

Hi @WinMinZaw, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy x360 Left hinge is broken and damaged the screen. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[WinMinZaw]

Hi Gaya,

I got the message you send me last time and it is not helping because you just redirecting to HP Support page.

I need specific contact information to solve the problem.

B.rgds,

Win Min Zaw

[Irfan_06]

Hi @WinMinZaw,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support