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‎04-30-2021 11:53 AM

HP Recommended
Product: HP ENVY x360 Convertible 15-dr1xxx
Operating System: Microsoft Windows 10 (64-bit)

I started using my HP envy x360 a few months ago and for the past few days its left  hinge makes a cracking noise. This noise is getting louder by the day and i am worried that it will break very soon. 

 

Any advise?

1 REPLY 1

‎05-02-2021 06:08 AM

HP Recommended

@TM_Envy_x360

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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