HP Envy x360 Right Hinge Broken

[DAV111]

I bought an HP Envy x360 Convertible 15 back in 2021. I went to close it and the right hinge popped. I'm sure it's out of warranty but is it possible to get this fixed? This laptop hasn't not been dropped or mistreated in any way.

There seems to be a loose screw in there too. As you can see, the laptop can no longer be closed at all so any help is greatly appreciated. I am really disappointed with this because it is a manufacturers fault with the design. This is really a serious design flow and would like HP to get it repaired.

Thanks!

[sandytechy20]

@DAV111 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.