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‎04-11-2022 10:27 AM

HP Recommended
Product: HP ENVY x360 - 15m-cp0011dx
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy x360 stopped recognizing when I put an SD card into the reader port.

How do I get this to work properly again?

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2022 09:36 AM - edited ‎04-13-2022 09:43 AM

HP Recommended

Reinstall the driver. I will locate it and put a link here for you.

Try this one https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86763.exe

The software and driver portal for your notebook. There are three other versions there in the Driver-Storage section.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15m-cp0000-x360-convertible-pc/20270308/mod...

 

The Support portal for your notebook

https://support.hp.com/us-en/product/hp-envy-15m-cp0000-x360-convertible-pc/20270308/model/21837083?...

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎04-13-2022 09:36 AM - edited ‎04-13-2022 09:43 AM

HP Recommended

Reinstall the driver. I will locate it and put a link here for you.

Try this one https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86763.exe

The software and driver portal for your notebook. There are three other versions there in the Driver-Storage section.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15m-cp0000-x360-convertible-pc/20270308/mod...

 

The Support portal for your notebook

https://support.hp.com/us-en/product/hp-envy-15m-cp0000-x360-convertible-pc/20270308/model/21837083?...

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



2 people found this reply helpful
Was this reply helpful? Yes No

‎04-14-2022 12:55 PM

HP Recommended

Thank you so much!  The drive appears to be working again!  Yay!

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‎05-17-2022 11:54 AM

HP Recommended

I have the same issue - the SD card reader is not working.  However, I have Windows 11.  Are the drivers the same for windows 11? or are there other drivers available?  thank you.

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