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‎04-09-2023 08:20 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ed0013dx

I bought my laptop a couple years ago and my warranty is now expired, but the casing frame of the laptop is starting to separate from the screen. The laptop itself works completely fine. However, anytime it is open or closed the separation gets worse. I was wondering if there was anything HP support can do even though it is no longer under warranty. I has already tried to take it to a Best Buy and they said that they couldn't do anything to fix it because of the warranty.

Category:
1 REPLY 1

‎04-12-2023 08:52 AM

HP Recommended

@honeylav08 

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Envy x360 Screen. We are committed to helping you with any questions you may have about your product.

 

You may need to contact our technical support, I've sent you a private message with their contact details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.

 

Regards,

Raj2111
I am an HP Employee

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