HP Envy x360 Screen break

[Jopsicle]

Hi there,

I'm just bumping this as I think my original thread has probably got a bit lost. 

Last week sometime I heard a crack from the left hand bottom corner of my screen, and the corner of the screen had just popped out on opening the laptop. I was trying to be very careful with it and pop it back in each time it came out, while trying to get a response on here about what to do. 

Today the problem has escalated and a piece of metal has popped out of the bottom of the screen. I'm not sure I'll even be able to close it to take it to be repaired.

At a loss as what to do. Should I just try and close it and risk cracking the screen completely, or is there a known fix for this? I'm thinking I'll just take it to like Curry's PC World as the repair places suggested by this website in London don't seem to be places that just fix personal laptops.

I'm frantically backing everything up and really hoping this is fixable at not too great a cost, as I rely on this computer for my work. 

So frustrating. 

 What should I do?

Thanks,

Joseph

PS see photo for current state of left bottom corner of screen

[Jopsicle · Accepted solution]

Hi there,

For anyone facing the same problem as me on this, here's the solution I had.

I went to Curry's PC World. Paid £50 (service fee), they then sent it off to their repair shop, rang me up and said it was going to cost another £166 on top of that -- £130 for a replacement back for the screen, £36 labour. 

At which point I just needed to get it back as I use it for work, so had to just pay. About 10 days after I put it in I got it back repaired. 

How long before it breaks again, who knows? It was the plastic in the back of the screen that had failed that attaches to the hinge, not the hinge itself. They said they see a fair amount of cases like this. 

Bad design for an expensive product. I had to pay total of £216 to get it fixed, which is just over 25% of what I paid for the laptop originally. Really if the part is so likely to fail the replacement shouldn't be so expensive.

There was no help forthcoming from the HP support staff as I'm out of warranty.

All the best,

Joseph