HP Envy x360 USB-C issue

[tomcar]

Hello,

I got my hands on a brand new HP Envy x360 with a Ryzen 5 3600 (13-ar0131ng) and I mostly used to charge the device, both when on and off, using the charger that came with it. 

A few days ago, however, I lost the charger but noticed the device supported USB-C with Power Delivery 3.0. That was true, as I was able to charge the device using a USB-C cable (my Xiaomi phone charger). However, this came with a problem, I could only charge it while it was shut down.

I found this weird, the operating system did not even notice the USB C cable when the device was on even if it was plugged in.

Just to be clear, it charges completely fine when turned off.

Is this normal? Or could it be a hardware issue? Is it maybe because I am using a Xiaomi phone charger (27W) instead of a HP 65W one?

Thank you for all the help,

Tom

[banhien]

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@tomcar wrote:

... Is this normal? Or could it be a hardware issue? Is it maybe because I am using a Xiaomi phone charger (27W) instead of a HP 65W one?

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@tomcar 

You already have your answer. Let us have an example: you pour 27l per minute of water to a bucket but the bucket itself has a hole which drains 65l of water per minute. Do you think the bucket will full ?

Regards.

[tomcar]

I understand what you mean, but Windows 10 doesn't even recognize the charging device and reports it as not plugged in.