HP Envy x360 button Greater acts as a CTRL button

[omarbelkhodja]

I purchased recently a HP Envy x360. Since the first day, I had an issue with the startup, and I was obliged to reinstall Windows. After a few days of driver download and install, my machine was ready for use. I didn't notice it immediately, but the button 

<> is acting as a CTRL button.

The button <> is located on the right og the AltGr button.

One more thing that is strange is that the product number that is displayed in the HP Utility is

3LD23EA#BH4

wheras on the bottom side of my machine I can read

3DL23EA#BH4

(the L and the D are reversed).

I don't know how to solve this issue. I have downloaded and installed all the drivers I found on the HP site. 

Please help ! 

[asmita6658]

@omarbelkhodja

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the keyboard.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Step 3 Re-install the Keyboard drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

Step 4 BIOS Update -

Download and install the BIOS from this link.

Step 5 Run the Keyboard test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Keyboard test. 

If the issue still persists I have sent you a Private Message with the next course of action.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 

Have a great day!

[omarbelkhodja]

PC Hardware diagnosticsKeyboard photo

Hello again,

Thanks for your help. I have tried your suggestions but I still have the same issue. I think it is a software issue, because when clicking on the button, the Diagnostics is detecting a click, but not the correct one.

Any other suggestion please ? I took a picture of my keyboard. May be you can suggest some specific driver for this layout.

[omarbelkhodja]

I found a thread on the forum suggesting that I might need a BIOS update. Maybe the problem I have is related to the BIOS update I made. Is there any update less recent ? (might be a regression in the BIOS)

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Keyboard-layout-mismatch/td-p/5...

[asmita6658]

@omarbelkhodja

Thanks for trying. Have you tried the BIOS update mentioned in the first post? 

Try updating the computer -

Step 1  Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 3 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Let me know. 

[omarbelkhodja]

Hello,

I have installed successfully the firmware version F42.

I have also run the Windows diagnostics and preformed an update of Windows.

Nothing changed so far...

[omarbelkhodja]

The HP Support assistant is always showing a Bluetooth driver not up to date, although I've installed it many times

[omarbelkhodja · Accepted solution]

Finally, I found a solution using the tool sharpkeys. The following configuration did the trick for me (see the picture below).

But I believe this should have been done by either the Windows keyboard driver, or by the BIOS.

I don't know what whill be the result if I install Linux