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‎03-15-2026 10:38 AM

HP Recommended

My HP Envy x360 is about 3 years old- the hinge separated from the top portion and exposed the hinge mechanism. The laptop has not suffered any drops or rough handling. This appears to be a very common structural failure. I would appreciate support from HP for repair. 

1 REPLY 1

‎03-16-2026 05:34 AM

HP Recommended

Hi @ehoz,
 
Welcome to the HP Support Community!

Thanks for reaching out!


I Understand your concern about the hinge issue with your HP Envy x360. I completely understand how it must be, especially since you’ve taken good care of your device.
In this case, the hinge separation  requires a physical replacement of parts. For your safety and to ensure the laptop is restored properly, we kindly recommend reaching out to your nearest HP authorized service center, they’ll be able to assess the damage.

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Deep_World

I'm an HP Employee.


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